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Back again!

It’s been a hard two weeks, not having my MacBook Pro around. I brought it in to Small Dog Electronics (S. Burlington, VT), my local Apple dealer, to have the optical drive and top case replaced. Little did I know, the avalanche was just beginning to form.

Here’s a quick run-down of the events that occurred:

12.13 : Bring laptop to Small Dog Electronic under Apple Care (a $300 purchase I made with my Mac to cover it for 3 years) 

12.15 : I receive a call from Small Dog Electronics telling me that I need to plead my case for coverage by Apple Care to Apple. So I call up Apple and deal with the usual hierarchy of not-so-knowledgeable people. (I wouldn’t expect this from Apple though…) Finally I was told that I would receive a call later in the week telling me if they’d cover it.

12.16 : I receive a call saying that it will be covered by Apple Care. I stop by at Small Dog to pick up my Mac and back up a few things onto my external HD.

12.17 : My Mac is sent to the Apple Depot for repair.

12.22 : I’m told that my Mac is back! But wait, Apple switched Macs and they sent the wrong one. Mine is actually on the West Coast. Great. Now I’m dealing with a bunch of extra junk. Meanwhile I’m wishing that Small Dog could have just down the replacement repairs in-house (as I was told by an Apple Rep that they would be). 

12.23 : I speak with someone from Apple about the situation, explaining what an inconvenience it has been for me. This is the good part; I ended up getting a complimentary copy of OS X 10.5.4 (Leopard) out of the ordeal. 

12.24 : Sadly, the Apple store on the West Coast sent my Mac back to the Apple Depot instead of directly to Small Dog Electronics. Apple sends my Mac out on the 24th.

12.25 : [Merry Christmas!]

12.26 : I stop by at Small Dog Electronics and pick up my Mac. Oh but guess what?!? Apple decided to wipe my HD! Good thing I back a bunch of stuff up. Sadly, my entire music library was not included in that back up (I think I’ll be doing that in the future). I was bummed that nowhere in my packaging documentation did it mention that they had to wipe the HD but oh well. 

So, I’ve been running installations, updates and upgrades since 2:00pm yesterday.

The good news, I have Mac OS X 10.5.6 Leopard now and I’m running Pro Tools 8 (more on that later). I also have a sleek, sexy new top case (including keyboard) and a new superdrive. It’s a good thing.

Moral of the story:
ALWAYS backup as much information as possible onto an external hard drive. If you don’t own one, you should. You can get a 1 terabyte MyBook for around $140 these days, there’s no excuse not to own one.

Also, don’t assume that the authorized Apple dealer/repair shop will actually be able to do anything. The only thing that Small Dog Electronics did was tell me something that I already knew; my optical drive was dead and needed to be replaced. On top of that, they offered to charge me $89 to “speed up the diagnostics process.” Amazingly enough, that was the fastest part of the ordeal (and I’ll save my $89 for something else, thanks).

Don’t just accept what you’re told when dealing with warranties, fight! I managed to get what I wanted (and rightfully so- it was the first time I was using my Apple Care plan and I paid for it to actually cover things when they happen) and get compensated for dealing with some shipping BS. 


Since I was unable to blog during the holidays, let me wish you all a Merry Christmas and happy holidays (whatever they may be).


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